What Ontario condo boards should require from a security provider — a working checklist

Condo boards hire security with less due diligence than they apply to a landscaping contract, usually because nobody on the board knows what to check. Here is the checklist we’d want a board to run on any provider, including us.

1. Licensing — both layers

Ask for the agency licence number and verify it against the provincial registry. Then ask how the company verifies individual guard licences on an ongoing basis — not just at hire.

2. WSIB clearance, refreshed

Not a certificate from when the contract was signed — a current clearance certificate, available on request at any point.

3. Insurance that names the work

Commercial general liability appropriate to the contract, with the corporation addable as an additional insured.

4. The subcontracting question

Ask it directly: will every guard on our property be your employee? If the answer involves a staffing agency or subcontractor, you’re trusting a chain you can’t see. How Supreme Security Services is structured →

5. Supervision you can describe

“How is the overnight guard supervised?” should produce a concrete answer — patrol checks, supervisor contact, escalation path — not a shrug.

6. Reporting the board will actually read

Timestamped digital reports per shift or patrol, and incident reports with a defined delivery time.

7. The transition plan

A serious provider will describe exactly how they take over a site: post orders, key handover, resident communication, and the first-week supervision schedule.

Boards are welcome to run this checklist on us first. Services for property managers & condos →